At Noorulmas, we take pride in offering high-quality jewelry and ensuring that our customers are fully satisfied with their purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with all tags attached.
- Customized or personalized items are not eligible for returns or refunds.
Non-Returnable Items
- Sale and clearance items.
- Gift cards and promotional items.
- Products showing signs of wear or damage.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original method of payment within 7–10 business days.
- Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, please contact us with your order details.
How to Start a Return
To initiate a return or exchange, please contact our support team at [email protected] with your order number and reason for return. We will guide you through the process.